D2C customers expect instant answers — about sizing, ingredients, shipping, and returns — 24/7. An AI chatbot trained on your product catalogue handles it all, recovers abandoned carts, and drives product discovery on autopilot.
D2C shoppers have zero patience. If they can't find sizing info, ingredient lists, or delivery timelines within seconds, they bounce — and buy from a competitor who answers faster.
As your D2C brand grows, repetitive queries about shipping, returns, and order tracking drown your support team. Hiring more agents isn't scalable — and response times still suffer during peak hours.
Your customers browse your catalogue but don't discover complementary products. Without a conversational guide recommending bundles, upgrades, and related items, you're leaving average order value on the table.
Over 70% of carts are abandoned on D2C stores. Email recovery is slow and ignored. You need a real-time, conversational intervention that engages shoppers the moment they hesitate — not hours later.
An AI assistant trained on your full product catalogue that helps shoppers find the right product through natural conversation — answering questions about size, fit, ingredients, use cases, and compatibility in real time.
We integrate your chatbot with your order management, shipping, and returns systems so customers get instant answers about order status, delivery timelines, and return policies — without touching your support queue.
The chatbot detects cart abandonment and hesitation signals, proactively engaging shoppers with personalised nudges — discount offers, stock urgency, or product reassurance — to convert wavering visitors into buyers.
Based on browsing behaviour and cart contents, the AI recommends complementary products, bundles, and upgrades — increasing average order value through contextual, non-intrusive suggestions.
We deploy your AI chatbot across your website, WhatsApp, Instagram DMs, and Facebook Messenger — so your D2C brand has a consistent, intelligent presence wherever your customers are.
Avg. ticket deflection rate
We build AI chatbots specifically for D2C brands — not generic customer service bots. Every conversation flow is designed around product discovery, purchase intent, and post-purchase retention, built by our Kolkata-based team of ecommerce and AI specialists.
Query accuracy rate
Your chatbot isn't a generic FAQ bot. We train it on your product data, brand voice, sizing guides, ingredient lists, and shipping policies — so it answers like your best sales associate, not a template.
Avg. cart recovery rate
Our chatbots don't just deflect tickets — they actively drive revenue through product recommendations, cart recovery, and upsell flows. We measure success in sales impact, not just support metrics.
Avg. deployment time
As both an AI automation agency and a Shopify Partner based in Kolkata, we handle the entire stack — from LLM fine-tuning and RAG pipelines to Shopify, WooCommerce, and custom platform integrations.
We learn your business, goals, and users. You get a clear project brief, timeline, and cost estimate — no surprises.
High-fidelity wireframes and interactive prototypes so you can see exactly what we will build before a line of code is written.
Iterative sprints with weekly demos. We integrate your existing tools and follow best practices for performance and security.
Thorough testing across devices and browsers. We handle deployment, DNS, and go-live with zero downtime.
Ongoing maintenance, performance monitoring, and feature iteration so your product keeps improving after launch.
Government registrations, platform partnerships, and ecosystem credentials that verify the operating standards behind every engagement.
Whether you have a clear brief or an idea on a napkin, we'd love to hear from you. Most projects start with a 30-minute call — no pressure, no sales pitch.
Trusted by 50+ startups & businesses across India
Real projects, real numbers. See what we've delivered for brands like yours.
FloraSoul India, an Ayurvedic skincare brand founded by Garima Ahuja and Aankush Nagpal, had a vision to bring traditional Indian wellness wisdom to modern consumers. But their digital journey was anything but smooth. Their original website was built on WordPress by two freelancers who took their money and disappeared midway — leaving behind a broken, unusable storefront. The site suffered from constant downtime, painfully slow page loads, and a checkout experience that actively drove customers away. With practically zero revenue from their online channel and growing frustration, FloraSoul was on the verge of abandoning e-commerce altogether. When they reached out to us, they needed more than just a website. They needed a technology partner they could actually trust — one that would deliver on time, on budget, and stick around after launch.
Baby Forest had already built a loyal following among parents who valued Ayurvedic baby care. But their online storefront wasn't keeping up with the brand's premium positioning. The existing website looked dated, loaded slowly on mobile, and wasn't converting the traffic it was getting. In the premium baby care segment, trust is everything. Parents research extensively before putting anything on their child's skin. Every element of the digital experience — from product photography presentation to ingredient transparency — needs to instil confidence. Baby Forest needed a website as premium as their products: elegant, fast, and built to convert discerning parents into repeat customers. With plans to onboard Mira Rajput as brand ambassador, the stakes were even higher. The website had to handle celebrity-driven traffic spikes without breaking a sweat, and the brand's digital identity had to be polished enough to sit alongside a high-profile endorsement.
Zevarly, a Kolkata-based fashion jewellery brand run by Mukesh Sethiya from the heart of Burrabazar, had built a loyal offline following through wholesale channels. But the brand had zero digital presence — no online store, no product catalogue, and no way to reach the growing wave of women shopping for jewellery online. The challenge was significant: fashion jewellery is one of the most competitive e-commerce categories in India. Customers can't touch or try on products, so every element of the online experience — from product photography presentation to zoom-enabled detail views — needs to build trust and desire simultaneously. Zevarly's product range spans hundreds of SKUs across gold-plated, silver-plated, and American Diamond collections, including bridal sets that need to feel premium even through a screen. Their competitors were already established on Shopify with polished stores, influencer partnerships, and strong Instagram presences. Zevarly needed more than just a website — they needed a complete digital commerce strategy that could compete from day one, with smart navigation for a large catalogue and pricing strategies that encouraged bulk purchases.
Honest words from people who've been through the process. No stock photos, no made-up companies.
“Innovatrix didn't just build our Shopify store — they thought through the whole customer journey. Our conversion rate went up 34% in the first month.”
Priya Mehta
Founder, Bloomfield Retail
“We've worked with three agencies before. Innovatrix is the first one that actually explained what they were doing and why. On time, on budget.”
Rahul Agarwal
Director, Operations, NovaTrade Logistics
“The AI automation workflow they set up saved our team 12 hours a week. We were skeptical about AI but they made it practical and measurable.”
Dr. Nandita Roy
Managing Director, Saffron Healthcare