US businesses hiring AI chatbot agencies get three options: buy a SaaS chatbot platform that barely fits your workflow, hire a giant consulting firm that charges $50,000 before writing a line of code, or work with a specialist team that builds exactly what you need at a price that makes sense. We are the third option. Innovatrix Infotech is a DPIIT-recognised AI automation agency that builds custom LLM-powered chatbots for US companies — web chat, WhatsApp agents, voice AI, and internal automation bots. Our team of 12 engineers has shipped conversational AI systems that handle 84% of inbound queries without human intervention, respond in under 3 seconds, and integrate natively with your CRM, ERP, helpdesk, or e-commerce platform. We do not resell Intercom or Drift. Every bot we build is a purpose-engineered system with retrieval-augmented generation (RAG), tool-calling capabilities, and a memory architecture designed around your specific use case.
LLM-powered support bots that handle FAQs, order lookups, returns, account issues, and escalation routing — deployed across your website, WhatsApp, or helpdesk. Built with retrieval-augmented generation so answers are accurate, not hallucinated.
End-to-end WhatsApp automation using the official Meta Business API. Order management, appointment booking, status updates, complaint handling, and payment collection — all through WhatsApp, fully automated. We handle WhatsApp Business API onboarding as part of the project.
Conversational bots that engage inbound leads, qualify them against your ICP, collect contact details, and route hot prospects directly to your sales team via Slack, HubSpot, or email. Deployed on your website, landing pages, or ad campaigns.
Slack or Teams bots trained on your internal documentation, SOPs, HR policies, and product knowledge bases. Your team asks questions in plain English and gets accurate answers instantly — no more searching through Notion or Confluence for 20 minutes.
Inbound and outbound voice agents powered by large language models and text-to-speech/speech-to-text pipelines. Handle appointment reminders, customer callbacks, survey calls, and tier-1 support by phone — at scale, without agents.
Product recommendation bots, size guides, inventory checkers, and post-purchase support agents integrated directly with your Shopify store. Reduce support tickets and increase AOV simultaneously.
Already have a chatbot that is underperforming? We audit your existing system, identify failure points in intent recognition, context handling, and integration architecture, and either rebuild it on a modern LLM stack or augment it with better tooling.
One AI brain, multiple channels. We build agent orchestration layers that maintain unified conversation history and context across web chat, WhatsApp, email, and voice — so your customer never has to repeat themselves.
Plug in your numbers and see exactly what automation saves you. Based on real project data from our client engagements.
Most US businesses evaluating AI chatbot agencies face the same problem: the off-the-shelf solutions are too generic, and the enterprise consultancies are too expensive. The space between $50/month SaaS and $150,000 retainer is exactly where we operate.
At Innovatrix Infotech, we build AI chatbots that actually work — not demos that look good in a slide deck and break in production. We are an AWS Partner and Google Partner with hands-on experience building LLM-powered conversational systems for D2C brands, SaaS companies, and service businesses across India, the UAE, and now the United States.
first-contact resolution
There is a technical difference between a rule-based chatbot that follows a decision tree and an AI agent that can plan multi-step tasks, call external APIs, look up real-time data, and handle edge cases it has never seen before. Every system we build is the latter. Our agents use tool-calling, retrieval-augmented generation, and structured output parsing to handle complex, real-world queries — not just canned responses.
hours saved monthly per client
Our Bandbox WhatsApp agent is live in production, handling thousands of conversations per month for a real business with real customers and real complaints. It is not a pilot or a proof of concept. When we quote you resolution rates and response times, those are measured from actual production logs — not benchmarks run on controlled test data.
IP ownership transferred
Many AI chatbot vendors lock you into proprietary platforms where you rent your own customer conversations. We deliver source code, infrastructure configuration, and full handover documentation at the end of every project. You can host it yourself, hand it to your internal team, or continue working with us on improvements — the choice is always yours.
major cloud partner certifications
Our AWS Partner and Google Partner status means we have completed validated training in cloud infrastructure, AI/ML services, and security best practices. For US clients, this matters because it signals that we are not a pop-up chatbot shop — we are a technology partner with accountability to partner programs that verify our work.
cost advantage vs US agencies
A mid-tier AI chatbot agency in New York or San Francisco charges $15,000–$50,000+ for the same scope we deliver at $3,000–$15,000. That is not because we cut corners — it is because our engineering team is based in India where senior developer costs are structurally different. You get US-quality architecture at India-advantage pricing.
daily US timezone overlap
We maintain 4–6 hours of daily working-hour overlap with US Eastern and Pacific timezones. Daily async standups, Slack-first communication, and weekly video demos mean you are never waiting 24 hours for a reply to an urgent question. We have built this operational rhythm specifically for international clients because we know how much trust depends on it.
We start by mapping your highest-volume, highest-repetition queries — the ones your support team handles dozens of times per day. We identify which of these are safe to automate, which require human judgment, and which sit in the grey zone where intelligent escalation routing solves the problem. This shapes the entire agent architecture.
Before writing code, we audit every system the bot will need to touch: your CRM, helpdesk, order management system, payment gateway, and knowledge base. We map the API contracts, authentication flows, and data schemas. Chatbots that fail in production almost always fail at integration — we eliminate that risk upfront.
Within 3–5 business days, you receive a detailed proposal covering agent architecture, channel deployment plan, integration scope, timeline, and a fixed price. No hourly billing. No discovery fees. You know exactly what you are paying for before any work begins.
We build in 2-week sprints. After each sprint, you get access to a staging environment where you can test the agent with real queries, break it intentionally, and give feedback. The next sprint incorporates that feedback before we continue building.
Before any agent goes live, it passes through structured evaluation: intent recognition accuracy, tool-calling correctness, edge case handling, and escalation trigger testing. We run 200+ test queries designed to expose failure modes before your customers find them.
We deploy to production infrastructure, configure logging and error alerting, and set up a conversation analytics dashboard so you can see resolution rates, deflection rates, handoff volumes, and query distribution in real time.
The first 90 days after launch are when you learn the most about how your customers actually use the agent. We monitor production logs, identify recurring failures, and ship fixes — all included in the project price. After the support window, we offer a monthly retainer for ongoing improvement.
Honest words from people who've been through the process. No stock photos, no made-up companies.
“When two freelancers ran away with our money, we had lost all trust in agencies. Innovatrix didn't just rebuild our store — they rebuilt our confidence. Four years later, we've gone from one lakh to over one crore in revenue. They're not our vendor, they're our technology partner.”
Garima Ahuja
Co-founder, FloraSoul India
“We had jewellery but no digital presence. Innovatrix gave us a Shopify store that actually feels like walking into a jewellery showroom. The tiered discounts and WhatsApp integration alone doubled our repeat customers. We went from zero online orders to processing 50+ orders a day within four months.”
Mukesh Sethiya
Founder, Zevarly
“Before this system, our team was glued to their phones all day just answering the same questions over and over. Now those hours are back, and our customers actually get faster responses than when we were doing it manually. Rishabh and his team understood our operations deeply before writing a single line of code.”
Aman Bahri
Director, Bandbox Group
Order tracking, returns handling, product recommendations, and post-purchase support — automated across web and WhatsApp for brands using Shopify and custom storefronts.
Onboarding bots, in-app help agents, and internal Slack bots trained on your documentation. Reduce support ticket volume without reducing support quality.
Appointment booking, symptom triage, medication reminders, and patient FAQ bots — built with HIPAA-awareness and careful escalation design.
Lead qualification bots that capture buyer and tenant intent, answer property questions, and book showings — integrated with your CRM without manual follow-up.
FAQ bots for financial products, KYC document collection assistants, and account status agents — built with data security and compliance in mind.
Reservation management, itinerary assistance, local recommendations, and complaint handling agents for hotels, tour operators, and travel platforms.
Student onboarding bots, course recommendation agents, and parent communication automations for educational institutions and online learning platforms.
Intake bots for law firms, accounting firms, and consultancies — capturing client details, scheduling consultations, and answering practice-area FAQs.
Government registrations, platform partnerships, and ecosystem credentials that verify the operating standards behind every engagement.
We accept every major payment method globally — from cards and PayPal to international bank transfers, India-specific UPI, and direct NEFT/RTGS.
Stripe
Cards & digital wallets
Visa · Mastercard · Apple Pay · Google Pay · AMEX
PayPal
Global online payments
PayPal balance · Linked cards · Bank accounts
Wise
International bank transfer
USD · GBP · EUR · AUD · CAD · SGD · AED + 40 more
Razorpay
India — all local methods
UPI · Net Banking · Cards · Wallets · EMI
Bank Transfer
Direct NEFT / RTGS transfer
All Indian banks · Same-day RTGS · NEFT · IMPS
Plug in your numbers and see exactly what automation saves you. Based on real project data from our client engagements.
Whether you have a clear brief or an idea on a napkin, we'd love to hear from you. Most projects start with a 30-minute call — no pressure, no sales pitch.