Looking for an AI chatbot agency in Kolkata that builds real conversational AI — not drag-and-drop decision trees? Innovatrix Infotech designs and deploys custom AI chatbots powered by large language models from OpenAI and Anthropic. Based in Phoolbagan, Kolkata, our 12-person engineering team has built intelligent chatbots for D2C brands, laundry services, healthcare providers, and e-commerce stores across India. Our bots handle product questions, order tracking, appointment booking, abandoned cart recovery, and customer support in English, Hindi, and Bengali — around the clock. Every chatbot is trained on your specific product catalogue, FAQs, and policies using retrieval-augmented generation (RAG), so it never hallucinates and always stays on brand. We deploy across WhatsApp Business, your website via Chatwoot, Instagram DMs, and Facebook Messenger. One bot, trained once, serving every channel your customers use.
Custom AI chatbots for WhatsApp Business API. Handle customer queries, send order updates, recover abandoned carts, and book appointments — all within WhatsApp. Integrated with your Shopify store, CRM, and payment gateway.
AI-powered shopping assistants for Shopify and custom stores. Product recommendations, size guides, inventory checks, order tracking, and return processing — all handled automatically with real-time store data.
Replace your first-line support with an AI agent trained on your knowledge base. Handles FAQs, troubleshooting, refund requests, and escalates complex issues to human agents with full context.
Conversational lead capture bots that ask the right questions, qualify prospects against your ICP criteria, and push qualified leads directly into your CRM or sales pipeline.
AI chatbots that communicate fluently in English, Hindi, Bengali, and other regional languages. Critical for businesses serving diverse customer bases across India.
Ongoing monthly retainer to analyse conversation logs, improve response accuracy, expand the knowledge base, and add new capabilities as your business grows. Your bot gets smarter every month.
Plug in your numbers and see exactly what automation saves you. Based on real project data from our client engagements.
Innovatrix Infotech is a Kolkata-based AI chatbot development agency specialising in custom conversational AI for e-commerce, healthcare, and service businesses across India. Unlike chatbot builders that offer cookie-cutter templates, we engineer bots from the ground up using OpenAI GPT, Anthropic Claude, and open-source tools like n8n and Chatwoot. Our Phoolbagan office houses a 12-person engineering team with deep experience in natural language processing, API integrations, and workflow automation. We have built WhatsApp AI agents that save businesses over 130 hours per month in manual customer support, Shopify chatbots that recover abandoned carts and answer product queries in real time, and appointment booking bots for healthcare clinics. As a DPIIT-recognised startup and AWS Partner, we bring enterprise-grade reliability to startups and growing businesses at fixed, transparent pricing.
Every chatbot is grounded in your actual business data — product catalogues, shipping policies, FAQs, and support transcripts — using retrieval-augmented generation. No hallucinations, no off-brand responses.
One bot trained once, deployed everywhere your customers are — website live chat, WhatsApp Business, Instagram DMs, and Facebook Messenger. Unified conversation history across channels.
When the bot reaches its limits, it escalates to a human agent with the full conversation context. No repetition. No frustration. Your agents pick up exactly where the bot left off.
Every conversation can trigger downstream actions — update your CRM, send a follow-up email, create a support ticket, apply a discount code, or notify your team on Slack.
Powered
Our chatbots are powered by GPT-4o and Claude — not rigid if-then flows. They understand context, handle follow-up questions, and respond naturally in your brand voice.
Vendor Lock-In
Built on Chatwoot, n8n, and open APIs. You own every piece of the stack. No per-seat SaaS fees that scale with your team size.
Engineers
Our entire 12-person team works from Phoolbagan, Kolkata. Face-to-face meetings, same timezone, and rapid response times.
Fixed-Price
Every chatbot project starts with a detailed scope and fixed quote. No hourly billing surprises. Sprint-based delivery with demos every 2 weeks.
We audit your current support workflows, customer queries, product data, and existing tools. Deliverable: a chatbot strategy document with scope, channels, and expected ROI.
We ingest your product catalogue, FAQs, policies, and support transcripts. We build the RAG pipeline and fine-tune the bot's personality to match your brand voice.
Our engineers build the chatbot, integrate it with your Shopify store, CRM, WhatsApp Business API, and other tools. Sprint-based delivery with demos every 2 weeks.
We run the bot through hundreds of real-world scenarios, edge cases, and adversarial prompts to ensure accurate, safe, and on-brand responses before going live.
Go live across all channels with real-time monitoring dashboards. We track response accuracy, customer satisfaction, and escalation rates from day one.
Ongoing retainer to analyse conversation logs, improve accuracy, expand the knowledge base, and add new capabilities. Your bot gets smarter every month.
Honest words from people who've been through the process. No stock photos, no made-up companies.
“When two freelancers ran away with our money, we had lost all trust in agencies. Innovatrix didn't just rebuild our store — they rebuilt our confidence. Four years later, we've gone from one lakh to over one crore in revenue. They're not our vendor, they're our technology partner.”
Garima Ahuja
Co-founder, FloraSoul India
“We had jewellery but no digital presence. Innovatrix gave us a Shopify store that actually feels like walking into a jewellery showroom. The tiered discounts and WhatsApp integration alone doubled our repeat customers. We went from zero online orders to processing 50+ orders a day within four months.”
Mukesh Sethiya
Founder, Zevarly
“Before this system, our team was glued to their phones all day just answering the same questions over and over. Now those hours are back, and our customers actually get faster responses than when we were doing it manually. Rishabh and his team understood our operations deeply before writing a single line of code.”
Aman Bahri
Director, Bandbox Group
Product recommendations, cart recovery, order tracking, and 24/7 support for Shopify and custom stores.
Appointment booking, patient FAQ handling, prescription reminders, and triage assistance.
Order placement via WhatsApp, pickup scheduling, status updates, and automated follow-ups.
Property inquiry handling, site visit scheduling, lead qualification, and automated follow-up sequences.
Course inquiry handling, enrollment assistance, student support, and fee payment reminders.
Menu browsing, order placement, reservation management, and feedback collection via WhatsApp.
| Feature | Our Approach | Freelancer | In-House |
|---|---|---|---|
| AI Model | GPT-4o / Claude | Basic GPT wrapper | Depends on hire |
| Training on Your Data | Full RAG pipeline | Manual prompts | Months to build |
| WhatsApp Integration | Native API | Third-party tools | Complex setup |
| Ongoing Optimisation | Monthly retainer | Paid per change | Full-time salary |
| Multi-Channel Deploy | Website + WhatsApp + Social | Usually single channel | Requires separate builds |
| Time to Deploy | 3-6 weeks | 4-8 weeks | 3-6 months |
AI Model
Training on Your Data
WhatsApp Integration
Ongoing Optimisation
Multi-Channel Deploy
Time to Deploy
Government registrations, platform partnerships, and ecosystem credentials that verify the operating standards behind every engagement.
We accept every major payment method globally — from cards and PayPal to international bank transfers, India-specific UPI, and direct NEFT/RTGS.
Stripe
Cards & digital wallets
Visa · Mastercard · Apple Pay · Google Pay · AMEX
PayPal
Global online payments
PayPal balance · Linked cards · Bank accounts
Wise
International bank transfer
USD · GBP · EUR · AUD · CAD · SGD · AED + 40 more
Razorpay
India — all local methods
UPI · Net Banking · Cards · Wallets · EMI
Bank Transfer
Direct NEFT / RTGS transfer
All Indian banks · Same-day RTGS · NEFT · IMPS
Plug in your numbers and see exactly what automation saves you. Based on real project data from our client engagements.
Whether you have a clear brief or an idea on a napkin, we'd love to hear from you. Most projects start with a 30-minute call — no pressure, no sales pitch.