Most AI chatbot agencies in Kolkata will show you a demo built on a no-code chatbot builder, call it GPT-powered, and hand you a WhatsApp number that breaks the moment a customer asks anything outside the script. We know, because our clients came to us after exactly that experience. Innovatrix Infotech builds custom AI agents from the ground up using n8n, the WhatsApp Business Cloud API, OpenAI GPT-4o, and Anthropic Claude. Every bot is trained on your actual product catalogue, your real FAQs, your specific policies — using retrieval-augmented generation (RAG) so it draws from your knowledge base, not a generalised language model guessing at your inventory. Our most referenced deployment is Bandbox, Kolkata's oldest dry cleaning brand, where we built a WhatsApp AI agent that now handles 84% of all customer queries without staff involvement, responds in under 3 seconds, has saved 130+ hours of staff time per month, and improved order booking completion by 38%. That is not a projected number. That is six months of live production data from a business processing 300+ orders per day across 12 outlets. We deploy across WhatsApp Business, your website via Chatwoot, Instagram DMs, and Facebook Messenger. One bot, trained once, serving every channel your customers use. Fixed-price. No monthly platform fees passed to you. Self-hosted on your own infrastructure if you prefer.
Last updated 6 April 2026
Custom AI chatbots for WhatsApp Business API. Handle customer queries, send order updates, recover abandoned carts, and book appointments — all within WhatsApp. Integrated with your Shopify store, CRM, and payment gateway.
AI-powered shopping assistants for Shopify and custom stores. Product recommendations, size guides, inventory checks, order tracking, and return processing — all handled automatically with real-time store data.
Replace your first-line support with an AI agent trained on your knowledge base. Handles FAQs, troubleshooting, refund requests, and escalates complex issues to human agents with full context.
Conversational lead capture bots that ask the right questions, qualify prospects against your ICP criteria, and push qualified leads directly into your CRM or sales pipeline.
AI chatbots that communicate fluently in English, Hindi, Bengali, and other regional languages. Critical for businesses serving diverse customer bases across India.
Ongoing monthly retainer to analyse conversation logs, improve response accuracy, expand the knowledge base, and add new capabilities as your business grows. Your bot gets smarter every month.
Plug in your numbers and see exactly what automation saves you. Based on real project data from our client engagements.
The gap between a real AI chatbot and a drag-and-drop decision tree disguised as AI is enormous, and most businesses in Kolkata cannot tell the difference until they are six months into a deployment that has disappointed every customer who used it.
Here is the technical reality of what we build and why it works:
Every chatbot is grounded in your actual business data — product catalogues, shipping policies, FAQs, and support transcripts — using retrieval-augmented generation. No hallucinations, no off-brand responses.
One bot trained once, deployed everywhere your customers are — website live chat, WhatsApp Business, Instagram DMs, and Facebook Messenger. Unified conversation history across channels.
When the bot reaches its limits, it escalates to a human agent with the full conversation context. No repetition. No frustration. Your agents pick up exactly where the bot left off.
Every conversation can trigger downstream actions — update your CRM, send a follow-up email, create a support ticket, apply a discount code, or notify your team on Slack.
Powered
Our chatbots are powered by GPT-4o and Claude — not rigid if-then flows. They understand context, handle follow-up questions, and respond naturally in your brand voice.
Vendor Lock-In
Built on Chatwoot, n8n, and open APIs. You own every piece of the stack. No per-seat SaaS fees that scale with your team size.
Engineers
Our entire 12-person team works from Phoolbagan, Kolkata. Face-to-face meetings, same timezone, and rapid response times.
Fixed-Price
Every chatbot project starts with a detailed scope and fixed quote. No hourly billing surprises. Sprint-based delivery with demos every 2 weeks.
We audit your current support workflows, customer queries, product data, and existing tools. Deliverable: a chatbot strategy document with scope, channels, and expected ROI.
We ingest your product catalogue, FAQs, policies, and support transcripts. We build the RAG pipeline and fine-tune the bot's personality to match your brand voice.
Our engineers build the chatbot, integrate it with your Shopify store, CRM, WhatsApp Business API, and other tools. Sprint-based delivery with demos every 2 weeks.
We run the bot through hundreds of real-world scenarios, edge cases, and adversarial prompts to ensure accurate, safe, and on-brand responses before going live.
Go live across all channels with real-time monitoring dashboards. We track response accuracy, customer satisfaction, and escalation rates from day one.
Ongoing retainer to analyse conversation logs, improve accuracy, expand the knowledge base, and add new capabilities. Your bot gets smarter every month.
Discover what our community is sharing about their experience
“When two freelancers ran away with our money, we had lost all trust in agencies. Innovatrix didn't just rebuild our store — they rebuilt our confidence. Four years later, we've gone from one lakh to over one crore in revenue. They're not our vendor, they're our technology partner.”
Garima Ahuja
Co-founder, FloraSoul India
“Before this system, our team was glued to their phones all day just answering the same questions over and over. Now those hours are back, and our customers actually get faster responses than when we were doing it manually. Rishabh and his team understood our operations deeply before writing a single line of code.”
Aman Bahri
Director, Bandbox Group
“When two freelancers ran away with our money, we had lost all trust in agencies. Innovatrix didn't just rebuild our store — they rebuilt our confidence. Four years later, we've gone from one lakh to over one crore in revenue. They're not our vendor, they're our technology partner.”
Garima Ahuja
Co-founder, FloraSoul India
“Before this system, our team was glued to their phones all day just answering the same questions over and over. Now those hours are back, and our customers actually get faster responses than when we were doing it manually. Rishabh and his team understood our operations deeply before writing a single line of code.”
Aman Bahri
Director, Bandbox Group
“When two freelancers ran away with our money, we had lost all trust in agencies. Innovatrix didn't just rebuild our store — they rebuilt our confidence. Four years later, we've gone from one lakh to over one crore in revenue. They're not our vendor, they're our technology partner.”
Garima Ahuja
Co-founder, FloraSoul India
“Before this system, our team was glued to their phones all day just answering the same questions over and over. Now those hours are back, and our customers actually get faster responses than when we were doing it manually. Rishabh and his team understood our operations deeply before writing a single line of code.”
Aman Bahri
Director, Bandbox Group
“When two freelancers ran away with our money, we had lost all trust in agencies. Innovatrix didn't just rebuild our store — they rebuilt our confidence. Four years later, we've gone from one lakh to over one crore in revenue. They're not our vendor, they're our technology partner.”
Garima Ahuja
Co-founder, FloraSoul India
“Before this system, our team was glued to their phones all day just answering the same questions over and over. Now those hours are back, and our customers actually get faster responses than when we were doing it manually. Rishabh and his team understood our operations deeply before writing a single line of code.”
Aman Bahri
Director, Bandbox Group
“We had jewellery but no digital presence. Innovatrix gave us a Shopify store that actually feels like walking into a jewellery showroom. The tiered discounts and WhatsApp integration alone doubled our repeat customers. We went from zero online orders to processing 50+ orders a day within four months.”
Mukesh Sethiya
Founder, Zevarly
“We had jewellery but no digital presence. Innovatrix gave us a Shopify store that actually feels like walking into a jewellery showroom. The tiered discounts and WhatsApp integration alone doubled our repeat customers. We went from zero online orders to processing 50+ orders a day within four months.”
Mukesh Sethiya
Founder, Zevarly
“We had jewellery but no digital presence. Innovatrix gave us a Shopify store that actually feels like walking into a jewellery showroom. The tiered discounts and WhatsApp integration alone doubled our repeat customers. We went from zero online orders to processing 50+ orders a day within four months.”
Mukesh Sethiya
Founder, Zevarly
“We had jewellery but no digital presence. Innovatrix gave us a Shopify store that actually feels like walking into a jewellery showroom. The tiered discounts and WhatsApp integration alone doubled our repeat customers. We went from zero online orders to processing 50+ orders a day within four months.”
Mukesh Sethiya
Founder, Zevarly
“We had jewellery but no digital presence. Innovatrix gave us a Shopify store that actually feels like walking into a jewellery showroom. The tiered discounts and WhatsApp integration alone doubled our repeat customers. We went from zero online orders to processing 50+ orders a day within four months.”
Mukesh Sethiya
Founder, Zevarly
“We had jewellery but no digital presence. Innovatrix gave us a Shopify store that actually feels like walking into a jewellery showroom. The tiered discounts and WhatsApp integration alone doubled our repeat customers. We went from zero online orders to processing 50+ orders a day within four months.”
Mukesh Sethiya
Founder, Zevarly
“We had jewellery but no digital presence. Innovatrix gave us a Shopify store that actually feels like walking into a jewellery showroom. The tiered discounts and WhatsApp integration alone doubled our repeat customers. We went from zero online orders to processing 50+ orders a day within four months.”
Mukesh Sethiya
Founder, Zevarly
“We had jewellery but no digital presence. Innovatrix gave us a Shopify store that actually feels like walking into a jewellery showroom. The tiered discounts and WhatsApp integration alone doubled our repeat customers. We went from zero online orders to processing 50+ orders a day within four months.”
Mukesh Sethiya
Founder, Zevarly
Product recommendations, cart recovery, order tracking, and 24/7 support for Shopify and custom stores.
Appointment booking, patient FAQ handling, prescription reminders, and triage assistance.
Order placement via WhatsApp, pickup scheduling, status updates, and automated follow-ups.
Property inquiry handling, site visit scheduling, lead qualification, and automated follow-up sequences.
Course inquiry handling, enrollment assistance, student support, and fee payment reminders.
Menu browsing, order placement, reservation management, and feedback collection via WhatsApp.
| Feature | Our Approach | Freelancer | In-House |
|---|---|---|---|
| AI Model | GPT-4o / Claude | Basic GPT wrapper | Depends on hire |
| Training on Your Data | Full RAG pipeline | Manual prompts | Months to build |
| WhatsApp Integration | Native API | Third-party tools | Complex setup |
| Ongoing Optimisation | Monthly retainer | Paid per change | Full-time salary |
| Multi-Channel Deploy | Website + WhatsApp + Social | Usually single channel | Requires separate builds |
| Time to Deploy | 3-6 weeks | 4-8 weeks | 3-6 months |
AI Model
Training on Your Data
WhatsApp Integration
Ongoing Optimisation
Multi-Channel Deploy
Time to Deploy
Government registrations, platform partnerships, and ecosystem credentials that verify the operating standards behind every engagement.
We accept every major payment method globally — from cards and PayPal to international bank transfers, India-specific UPI, and direct NEFT/RTGS.
Stripe
Cards & digital wallets
Visa · Mastercard · Apple Pay · Google Pay · AMEX
PayPal
Global online payments
PayPal balance · Linked cards · Bank accounts
Wise
International bank transfer
USD · GBP · EUR · AUD · CAD · SGD · AED + 40 more
Razorpay
India — all local methods
UPI · Net Banking · Cards · Wallets · EMI
Bank Transfer
Direct NEFT / RTGS transfer
All Indian banks · Same-day RTGS · NEFT · IMPS
Plug in your numbers and see exactly what automation saves you. Based on real project data from our client engagements.
Whether you have a clear brief or an idea on a napkin, we'd love to hear from you. Most projects start with a 30-minute call — no pressure, no sales pitch.
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