Innovatrix Infotech is an AI chatbot development agency serving businesses across India — from D2C brands in Mumbai and Bangalore to healthcare providers in Delhi and enterprise companies in Hyderabad. We do not resell white-label chatbot platforms. We engineer custom conversational AI from the ground up using OpenAI GPT-4o, Anthropic Claude, and open-source automation tools like n8n and Chatwoot. Every chatbot we build is trained on your specific product data, FAQs, and customer support transcripts using retrieval-augmented generation (RAG). The result is a bot that answers like a trained member of your team, not a generic AI widget. We deploy across WhatsApp Business API, website live chat, Instagram DMs, and Facebook Messenger. One bot, one training pipeline, every channel your customers use. Our 12-person engineering team, based in Kolkata, has delivered chatbot solutions for e-commerce stores, laundry services, healthcare clinics, and SaaS companies. As an AWS Partner and DPIIT-recognised startup, we bring enterprise-grade infrastructure to Indian businesses at transparent, fixed pricing with no hourly billing surprises.
Custom AI chatbots for WhatsApp Business API. Handle queries, send order updates, recover carts, book appointments, and process payments — all within WhatsApp. Native integration with Shopify, CRMs, and payment gateways across India.
AI shopping assistants for Shopify and custom stores. Product recommendations, inventory checks, order tracking, return processing, and size guides — all automated with real-time store data.
Replace first-line support with an AI agent trained on your knowledge base. Handles FAQs, troubleshooting, refund requests, and escalates complex issues to human agents with full conversation context.
Conversational bots that capture leads, ask qualifying questions, score prospects against your ICP, and push qualified leads into your CRM or sales pipeline automatically.
AI chatbots fluent in English, Hindi, Tamil, Telugu, Bengali, Marathi, and other Indian languages. Essential for businesses serving diverse customer bases across India.
Monthly retainer to analyse conversations, improve accuracy, update the knowledge base, add features, and generate performance reports. Your bot improves every month.
Plug in your numbers and see exactly what automation saves you. Based on real project data from our client engagements.
Innovatrix Infotech is a DPIIT-recognised AI chatbot agency based in Kolkata, serving businesses across India. We build custom AI chatbots powered by large language models from OpenAI and Anthropic — not template-based decision trees. Our engineering team has deployed WhatsApp AI agents that save businesses over 130 hours per month in manual support, e-commerce chatbots that recover abandoned carts in real time, and appointment booking bots for healthcare providers. We work with D2C brands, SaaS companies, healthcare clinics, and service businesses from Mumbai, Bangalore, Delhi, Hyderabad, Chennai, and Pune. Every project follows sprint-based delivery with fixed pricing, bi-weekly demos, and a post-launch optimisation retainer. As an AWS Partner and Google Partner, our infrastructure is built for reliability and scale. Hindi, English, and regional language support comes standard.
Your chatbot is grounded in your actual business data — product catalogues, policies, FAQs, and support history — using retrieval-augmented generation. Accurate answers, no hallucinations.
One bot, one training pipeline, deployed across WhatsApp Business, website live chat, Instagram DMs, and Facebook Messenger. Unified conversation history across every channel.
Chatbots that communicate fluently in Hindi, English, Bengali, Tamil, Telugu, Marathi, and Kannada. Essential for serving India's diverse consumer base.
Every conversation triggers downstream actions — CRM updates, email follow-ups, support tickets, discount codes, Slack notifications. Powered by n8n automation.
Engineers
We are engineers, not chatbot resellers. Our team writes custom RAG pipelines, builds webhook integrations, and optimises LLM prompts — no drag-and-drop builders.
Clients Served
Based in Kolkata with clients across Mumbai, Bangalore, Delhi, Hyderabad, and Chennai. Remote-first delivery with Slack, Loom, and weekly video calls.
Recognised
DPIIT-recognised startup, MSME-registered, AWS Partner, and Google Partner. Enterprise credentials with startup agility and transparent pricing.
Fixed-Price
Every project starts with a detailed scope document and fixed quote. Sprint-based delivery with demos every 2 weeks. No hourly billing, no scope creep.
We audit your support workflows, customer queries, product data, and tools. Deliverable: chatbot strategy document with scope, channels, and projected ROI.
We ingest your product catalogue, FAQs, policies, and transcripts. Build the vector database and RAG pipeline. Fine-tune personality to match your brand.
Engineers build the chatbot and integrate with your Shopify store, CRM, WhatsApp API, and business tools. Sprint delivery with bi-weekly demos.
Hundreds of real-world scenarios, edge cases, and adversarial prompts tested. Accuracy, safety, and brand-voice compliance verified before launch.
Go live across all channels with real-time dashboards. We track accuracy, satisfaction, and escalation rates from day one.
Ongoing retainer for conversation analysis, accuracy improvement, knowledge base expansion, and new feature rollouts. The bot gets smarter every month.
Honest words from people who've been through the process. No stock photos, no made-up companies.
“When two freelancers ran away with our money, we had lost all trust in agencies. Innovatrix didn't just rebuild our store — they rebuilt our confidence. Four years later, we've gone from one lakh to over one crore in revenue. They're not our vendor, they're our technology partner.”
Garima Ahuja
Co-founder, FloraSoul India
“We had jewellery but no digital presence. Innovatrix gave us a Shopify store that actually feels like walking into a jewellery showroom. The tiered discounts and WhatsApp integration alone doubled our repeat customers. We went from zero online orders to processing 50+ orders a day within four months.”
Mukesh Sethiya
Founder, Zevarly
“Before this system, our team was glued to their phones all day just answering the same questions over and over. Now those hours are back, and our customers actually get faster responses than when we were doing it manually. Rishabh and his team understood our operations deeply before writing a single line of code.”
Aman Bahri
Director, Bandbox Group
Product recommendations, cart recovery, order tracking, and 24/7 support for Shopify and custom Indian e-commerce stores.
Appointment booking, patient FAQ handling, prescription reminders, and triage bots for hospitals and clinics across India.
Account inquiry handling, loan eligibility checks, KYC assistance, and customer service automation for banks and NBFCs.
Order placement, scheduling, tracking, and automated follow-ups for laundry, cleaning, delivery, and maintenance services.
Property inquiry handling, site visit booking, lead qualification, and automated nurture sequences for developers and brokers.
Course inquiries, enrollment assistance, fee payment reminders, and student support for schools, colleges, and online platforms.
| Feature | Our Approach | Freelancer | In-House |
|---|---|---|---|
| AI Model | GPT-4o / Claude | Basic GPT wrapper | Depends on hire |
| Data Training | Full RAG pipeline | Manual prompt stuffing | Months to build |
| WhatsApp Integration | Native Business API | Third-party tools | Complex in-house setup |
| Indian Language Support | Hindi, English, + 6 regional | English only | Requires NLP expertise |
| Monthly Optimisation | Included in retainer | Paid per change | Full-time salary cost |
| Deployment Time | 3-6 weeks | 6-10 weeks | 3-6 months |
AI Model
Data Training
WhatsApp Integration
Indian Language Support
Monthly Optimisation
Deployment Time
Government registrations, platform partnerships, and ecosystem credentials that verify the operating standards behind every engagement.
We accept every major payment method globally — from cards and PayPal to international bank transfers, India-specific UPI, and direct NEFT/RTGS.
Stripe
Cards & digital wallets
Visa · Mastercard · Apple Pay · Google Pay · AMEX
PayPal
Global online payments
PayPal balance · Linked cards · Bank accounts
Wise
International bank transfer
USD · GBP · EUR · AUD · CAD · SGD · AED + 40 more
Razorpay
India — all local methods
UPI · Net Banking · Cards · Wallets · EMI
Bank Transfer
Direct NEFT / RTGS transfer
All Indian banks · Same-day RTGS · NEFT · IMPS
Plug in your numbers and see exactly what automation saves you. Based on real project data from our client engagements.
Whether you have a clear brief or an idea on a napkin, we'd love to hear from you. Most projects start with a 30-minute call — no pressure, no sales pitch.